Does poor customer service really cause loss of business?

I've just come from a large hardware outlet and went there with a few products in mind for a project that is long overdue for me.

I found 3 of the items simply because I knew where to look.
The other? I asked staff members and 2 of the instances of asking resulted in being told that what I was looking for would be in particular aisles. When I said that there were no products of that nature in the said aisles, all I received as a response was, "Oh, sorry..."

NOT ONCE did the customer service representative ask me what the product was for, or use any stretch of imagination to come up with other suggestions for other products that might serve the similar purpose (resulting in my purchase of more products from the store.)

Is this how your business functions?
Do you know if your staff actually care about what products your customers buy?

Seriously, I spend around $150 in the transaction this time and could have been swayed to spend more if the service staff had taken time to find out what my needs were and then helped me solve my problem.

IF these were my customer service staff, I would be deeply concerned that they were underperforming and I would be questioning what I, as a business owner, could do to improve the skills or find better staff.

There is one thing you can do.
Personality profiling.

Contact me - asktoday@theprofitfrog.com - for your mini-personality profile to find out more about what makes you and your staff tick, and gain a far better understanding of the customers who come to your store.

With 10 simple questions you'll know more about yourself and suddenly realise that you know more about other people than you would dare to admit.

ASK for your mini-profile now.